Job Description
About this role
The Tech Operations and Support, Senior Support role focuses on providing advanced technical support to employee end users. This includes managing and troubleshooting personal computers, servers, mainframe applications, data/voice networks, and ERP systems. By ensuring the smooth operation of these systems, this role helps maintain productivity and efficiency within Takeda.
How will you contribute
Acquire, install, and upgrade PC components and software
Diagnose and resolve complex technical issues through user discussions and coordination with internal and external support teams
Respond to user requests and research problems associated with telecommunications networks
Provide real-time end user ERP systems support and training to facilitate knowledge transfer
Utilize specialized skills to tackle complex tasks and support senior-level executives
Engage in strategic communications with internal and external contacts
Work independently within established procedures and practices
Holds CompTIA A+ certification and applies troubleshooting skills effectively in complex situations
Experienced in diagnosing and resolving issues with various peripheral devices
Utilizes Active Directory knowledge to manage and support user access and system organization
Skilled in operating and troubleshooting Windows 10 and Mac OS environments
Familiar with Apple iOS and Android systems, providing support and configuration
Proficient in using Microsoft Office 365 tools to enhance workplace productivity
Manages and resolves issues using established issue tracking systems
Certified Microsoft Professional with advanced understanding of software applications
Applies knowledge of Local Area Networks to maintain and troubleshoot network issues
As this level you will apply your comprehensive technical expertise, gained from a high school diploma and relevant working experience, to solve complex problems. Your proficiency allows you to work independently, often serving as a resource for less experienced colleagues. Errors in this role are impactful, necessitating a thorough approach to your work. You will collabor
Locations
IND - Bengaluru
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
