Senior Associate, Support Analyst

Senior Associate, Production Services Infrastructure Support Analyst

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Infrastructure Engineer to join our Technology Infrastructure team. This role is located in Lake Mary, Florida

In this role, you’ll make an impact in the following ways:

• Design, implement, integrate, and support various mainframe, mid-frame, distributed, web, and PC operating systems and ancillary products

• Review new and modified file transmission requests to ensure accuracy and compliance

• Perform moderate to complex troubleshooting as a subject matter expert to resolve infrastructure issues

• Monitor infrastructure, respond to incidents, perform routine health checks and validations after changes or significant incidents, and follow defined procedures for routine, low priority incident resolution

• Escalate new or high priority incidents to second level infrastructure support

• Develop, design, and implement automation for manual processes to improve efficiency

• Mentor or provide guidance to junior team members as needed

• Contribute to the achievement of related teams' objectives

To be successful in this role, we’re seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 4 - 6 years of related infrastructure experience required; experience in the securities or financial services industry is a plus.

   

At BNY, our culture speaks for itself, check out the latest BNY news at:

• BNY Newsroom

• BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025

• World’s Most Admired Companies, Fortune 2025

• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Designs, implements, integrates, and supports various mainframe, mid-frame, distributed, web, an PC operating systems and ancillary products. Reviews new/modified file transmission requests. Performs moderate to complex troubleshooting as a subject matter expert. Monitors infrastructure and respond to incidents, perform routine health checks and validations after changes or significant incidents, follows defined procedures for routine, low priority incident resolution. Escalate to second level infrastructure support for new or high priority incidents. Develop, design and implement automation for manual processes. May mentor or provide guidance for junior team members. Contributes to the achievement of related teams' objectives.

Modified based upon local regulations/requirements. Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 4 - 6 years of related infrastructure experience required; experience in the securities or financial services industry is a plus.