Job Description
The Business Relationship Manager I -- DCS (Systems Operations) is responsible for building and maintaining a positive relationship with new and existing clients; establishing and enhancing relationships with key personnel within the client organization. The position works with Pomeroy and client personnel to understand client requirements and work directly with the client to support their needs. This position manages the work efforts of individual contributors and will work with management to maintain staffing levels, complete performance reviews, assist with completion of training/certification, and other items as assigned by management. The BRM I-DCS must always be prepared to represent the client's interests while maintaining and fostering a positive image of Pomeroy. The BRM I-DCS understands the SOW and the extent and limitations of what Pomeroy is expected to provide. The BRM I-DCS is responsible for identifying all client metrics and assure reporting on measurement.
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.
Work closely with the client and Pomeroy personnel to understand the client's requirements.
Attend client meetings as needed to maintain a positive relationship.
Look for opportunities to present other Pomeroy services to the client.
Facilitate team meetings effectively
Provide on-going communication between Pomeroy, client(s), and employees
Facilitate the use of personal/holiday time with direct staff
Assure accurate and timely SLA report generation, validation and presentation of compliance to customer metrics.
Supervisory Responsibilities:
The BRM-DCS will be responsible for managing operations in their assigned area (Systems Operations)
Must be well versed in Systems Operations (Batch, Network, Midrange, Mainframe), AS400, Production Control
Understand budgeting and financials for area of responsibility
Assist with forecasting
Review, track and analyze financial performance and take necessary actions, with appropriate management approval, to meet or exceed financial objectives
Reports directly to Business Operations Manager, DCS
