Customer Technology QA Tester

DecoPac, Inc. is a high growth, high-energy company that designs, markets and distributes the most popular cake decorations and bakery supplies in the bakery industry. Located in Anoka, MN we sell and distribute our products to all supermarkets, retail bakeries, and ice cream stores throughout North America.

Customer Technology – Quality Assurance Tester assess the quality of systems and applications through manual testing in a fast-paced, results oriented environment. The primary goal of this position is to prevent bugs from being released into production through regular and rigorous software and hardware testing. When issues occur, the Quality Assurance Tester is diligent in resolving them in a timely manner by collaborating with colleagues in engineering, as needed. In addition, the Quality Assurance Tester performs root cause analysis to identify and implement preventative measures by providing transparency patterns and trends. This position plays a key role in improving departmental processes and procedures, change management, and development standards. 

Qualifications:

• Associate’s degree in Information Technology or Computer Science or 2-4 years of related field, or equivalent

• 1-3 years of experience in manual software and/or hardware testing, user acceptance testing, quality assurance, or a related technical role.

• Experience executing and maintaining manual test scrips.

• Experience using Jira or similar defect tracking and project management tool

• Basic understanding of software development lifecycle (SDLC) and quality assurance methodologies.

• Experience testing devices and applications based on Android, iOS and other operating systems

• Understanding of PC's including, major browsers (IE, Firefox, Safari, Chrome) and other web- based applications

• Proficient with MS Office 365, especially Excel, Outlook, Teams, SharePoint and other common office tools

• Knowledge of front-end website and application testing

• Experience supporting "inkjet" based printing products a plus

• IBM System (AS/400) experience a plus

• Experience with Microsoft Dynamics CRM a plus

• Ability to work onsite a minimum of three (3) days per week

• 10% Travel

 Key Competencies:

• Must be able to type at least 30 wpm

• Exemplary Attendance and Punctuality

• Ability to learn and retain new information and concepts quickly

• Ability to diagnose and solve problems

• Ability to self-manage workload and multiple overlapping projects

• Strong interpersonal skills with the ability to relate to customers, peers, and management

• Effective verbal and written communication skills

• Execute and maintain manual test scripts for software, hardware and consumables.

• Perform functional, regression, and compatibility testing on new releases and updates.

• Identify, document, track, and verify defects using the Jira issue tracking system.

• Collaborate with engineering and cross-functional teams to support timely issue resolution.

• Conduct root cause analysis and identify trends to support preventative and corrective actions.

• Ensure all assigned testing equipment, both in-office and remote, is fully functional and tested regularly.

• Maintain accurate and up to date records in the company’s equipment tracking system.

• Support continuous improvement of testing processes, development standards, and change management practices,

• Adhere to established quality standards, policies, and procedures.

• Ability to create training content for training sessions

• Attention to detail

• Ability to play a support role within a team and work independently

• A sense of intellectual curiosity and creativity

• Critical thought and rational enquiry

• Respect for truth and intellectual integrity

• Comfort and ability to thrive in an ambiguous, shifting, and fast-paced work environment

• Ability to be discrete with confidential information 

Physical and Mental Demands:

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to fingers, handle, or touch objects, tools, or controls. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to sit for long periods of time. Must be able to lift 20-30 lbs. frequently and 30-50 lbs. occasionally. Must be able to push/pull up to 150 lbs. with a pallet jack and lift 20-30 lbs. frequently. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Mental Demands consist of frequently interpret data, make decisions, organize, problem solve, and time management.

Work Environment:

Work is performed in an office environment.   The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.

All full time employees working an average of thirty (30) hours or more will be eligible to enroll in a comprehensive benefit package.

DecoPac, Inc. is committed to providing equal employment opportunity to all applicants and employees according to all applicable laws, directives and regulations of federal, state, and local governing bodies and agencies. In keeping with this commitment, DecoPac, Inc. will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rights commission activity, status as a protected veteran, genetic information, atypical hereditary cellular or blood trait, or any other protected category.