Consultant, Capacity and Performance Management – Infrastructure & Applications

As a Consultant within the Capacity Management Team in Technology Operations, you will coordinate and lead capacity-related initiatives, supporting the integration of CIBC’s products and services with emerging technologies. You will analyze, document, and recommend solutions to ensure seamless operational support for application and infrastructure releases. This role emphasizes proactive risk identification, process improvement, and the coordination of capacity management activities across multiple platforms and service providers. You will collaborate closely with internal teams and external partners, delivering insights and ensuring compliance with regulatory and operational requirements.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview 

How you’ll succeed

• Capacity Management: Coordinate and monitor capacity management activities across platforms (servers, Mainframe, NonStop, iSeries, network). Analyze capacity data, identify trends, and escalate potential issues. Support enterprise initiatives, ensuring effective resource planning and operational readiness.

• Reporting & Analysis: Prepare, evaluate, and present capacity reports. Research and analyze information, recommend solutions, and ensure reporting aligns with business requirements and quality standards.

• Risk & Compliance: Identify and address performance issues, support risk awareness, and ensure compliance with policies and procedures. Participate in capacity assessments (ACA/ICA) for new and enhanced applications and infrastructure.

• Stakeholder Engagement: Coordinate meetings, collaborate with Technology, Infrastructure, and Innovation teams, and support stakeholder engagement. Communicate changes and improvements effectively to technical and management audiences.

• Client Engagement: Work collaboratively within the Capacity Management team, guiding stakeholders and service providers through all phases of the application and infrastructure lifecycle, from planning through to production release

Who you are

• You can demonstrate 2-4 years of experience in IT Service Management (ITSM), including Change, Incident, and Problem Management, with exposure to Cloud and Network environments. Experience leading or supporting capacity-related initiatives, including monitoring, reporting, and analysis across multiple platforms. Experience in capacity assessments for application and infrastructure release planning in domains such as Windows, UNIX, Network, or Mainframe operations. Proficiency in Microsoft Office Suite, SharePoint, and ServiceNow.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. Broad technical knowledge with hands-on experience in capacity management tools, data analysis, and report generation. Confident decision-maker with the ability to interpret data, identify risks, and recommend improvements.

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. Strong communication skills to coordinate, collaborate, and influence outcomes across diverse teams. Ability to train partners, address capacity gaps, and ensure stakeholder needs are met.

• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location: Toronto-81 Bay, 19th Floor

Employment Type: Regular

Weekly Hours: 37.5

Skills

Analytical Thinking, Capacity Analysis, Capacity Assessments, Capacity Management, Capacity Planning, Change Management, Client Service, Cloud Platform Business Operations, Enterprise Information Systems, Infrastructure Management (IM), Infrastructure Services, Microsoft Applications, Mitigated Risks, Process Consulting, Relationship Management, ServiceNow Platform, Technical Leadership, Test Environments, Vendor Management